What is Kindness & Why Does it Matter?

What is kindness? I have an idea of what I think kindness is and I have a tangible story of how kindness has become a powerful force in my life but I suspect that we each have a personal definition of kindness. I believe that sometimes there are no words to adequately describe something that we feel strongly and that visual reminders (to be kind) can instantaneously, inspire us to open our hearts to each other. I believe that kindness, big or small, has a universal impact. When I seek words to describe kindness, the only thing I know, deep within me, is that kindness can change the world.